Testimonials

For more check out our Facebook page.

Thank you for all your help, I love my new glasses.

Abigail

Wheathampstead

 

Being a great procrastinator I had put off getting new glasses for way too long, but a good friend who has been a customer for some time recommended the Specs Factory, and I’m glad I took her up on it! Very friendly, good, helpful advice on choosing frames and a wonderful selection. Glasses ready for collection the next week, walked out wearing them and feeling very happy! My son needs a new pair of specs, so have told him he needs look no further!

D Malins

St. Albans

As I said earlier I really just want to reiterate the praise I gave you. I had previously gone to an opticians in Harpenden who were simply quite rude and had a limited selection of glasses on offer. When I came round St. Albans looking for a new pair of glasses I am so glad that I came through your door into the Specs Factory. Your service is supreme and honest as is your advice and it is so quick and easy to go pop in and get something fixed or whatever else. Being a local shop with local people working for you only helps this and yourself and Andy have both been great since the day I came in. I have never given praise to a company like this before, going to the lengths of writing an e-mail in this case, but here it is thoroughly deserved.

Keep up the good work.

Barney

Harpenden

Everywhere in Watford was so expensive so when I was in St Albans I popped in here looking for Rayban glasses. The range was large and the prices very reasonable. Thanks

Geoff

Watford

I popped in on Tuesday on the off chance of getting an eye test. The staff were very friendly and accommodating and the eye test was so, so thorough! I can’t remember the last time I’d felt that taken care of by an optician. Even better, I was told I didn’t need new glasses but I’ll be back when I do. Thank you!

Mrs Wilkinson

St. Albans

I have been walking past this place for years and finally decided to pop in and check out their range as I needed new glasses and couldn’t find anything I liked elsewhere. There was so much to choose from and to my surprise I was left with quite a few I liked. The staff offered to help me choose a frame but I wanted to be left alone to browse and wasn’t pestered. They were then happy to help when I couldn’t decide between my shortlist, they seemed to care about which fitted me better which to my surprise was NOT the most expensive. I collected my specs yesterday and am so happy with them. Thank you for all your help.

Not easily pleased (Terry)

Abbots Langley

As a full time glasses wearer I like my frames to be light, almost non-existent. So for me it’s rimless or nothing. I was immediately told that Tim could customise any of the range to suit my face, prescription etc etc. This was brilliant because frames are always too big for my tiny face. After a week I got a phone call saying they were ready and was delighted with the result. I couldn’t believe how comfortable they were and how well they fitted. My own, unique glasses.

Jenny

St. Albans

I noticed a sign in the window that said ‘cheapest Rayban’s in St. Albans’ so had to pop in and have a look. Not only were they cheaper than I had seen elsewhere they had a great range and the staff were very helpful. The frame I wanted didn’t fit and they were quick to tell me and showed me an alternative that would feel more comfortable. I love my new glasses, thanks for all your help.

Sarah Hodgson

Harpenden

I have been going to the specs factory for a number of years and I really cannot fault the place. They work really hard to ensure you come out wearing the perfect pair of glasses and do everything they can to ensure a ‘happy’ customer. My eyesight is bad and I need thick lenses which effects the size of frame I can get and mhy lenses are
expensive but this place is far cheaper compared to everywhere else I have been…..I’ve tried a few!!! I would recommend this place to everyone.

Ana

St. Albans

I have to admit that price got me into your store but your staff service is EXCELLENT. Always found Eileen helpful and willing to assist but Andy recently was superb. I had an accident and sat on my glasses. Was going to suggest swapping the lenses with my 3rd pair to get me back running the next day but called and Andy said to bring them in even though he was just shutting. He saw me after hours, fixed them and at no charge (sorry Tim!). It’s that willingness to go beyond the norm that will keep customers like me long term. Well done, Andy (I did thank him of course) but well done Tim for choosing such a great team. I’ll be back for more glasses soon!!

J Youngs

Herts

I have bought my glasses from the Specs Factory for a few years now and have had eye tests there too. The staff are friendly, reliable and professional and prices are competitive. I would happily recommend them to anybody.

E Baillie

Herts

I visited The Specs Factory for the first time last week as I was just passing by and was wondering if a particular style of frame was available. The stock available was vast but unfortunately what I was after wasn’t seen on the racks….luckily I was served by Tim who was able to find a similar style to which I was after and order it into the practice in my chosen colour.The service was excellent (my regular optitions were contacted for my prescription) and my specs were ready
the following week as planned.A great friendly service which I would thoroughly recommend . Thanks.

Amanda Chitty

Herts

Eyes are very precious. My eyes are very sensitive and I have found that my glasses must be made up to exactly match the prescription, otherwise I get eyestrain and discomfort.

Prior to going to The Specs Factory Outlet, I had a very bad experience with a high street optician (which is always advertising savings on spectacles) where after numerous failed attempts to put the right prescription in my glasses, I demanded and received a full refund.

My experience at the Specs Factory Outlet has been completely different. Their staff are highly experienced and their technicians are superb. Right from the start my glasses were made up with exactly the correct prescription. This is priceless.

Quality of service is so important in today’s world and ever so important when it comes to taking care of one’s eyes.

I have no hesitation in strongly recommending the Specs Factory Outlet.

Mr Lynch

Herts

I have rarely experienced such exceptional service. Eileen has a wonderful way about her to make you feel right at home while at the same time being very discreet and professional. Their selection of glasses is fantastic, I must have tried on about a hundred pairs in other shops in St. Albans but at The Specs Factory the first frame I picked up I fell in love with. Superb quality, brilliant choice and overall the personal touch of the team make this optician stand out
from the rest. I thoroughly enjoyed the eye exam conducted by Orla, who took time to explain and most importantly got my reading prescription perfectly right. Andy then most expertly adjusted my frame when I collected my glasses, the whole team take a lot of time with each customer to make sure no question is left unanswered and
everyone leaves their care with the perfect pair of spectacles! Thank you all, I will recommend you and am quite tempted to buy myself an everyday pair without prescription just because you made this such a great experience!

Thank you!

Franziska

Dear Eileen, Tim, Andy,

 

A quick note to thank you all for your exceptional help and guidance when I recently changed my glasses. The significant change in my prescription meant that there were only a small sub-set of your frames that would work well with the new lenses, and Eileen did a fantastic job in explaining the constraints and then actively assisting me in choosing the ‘right’ pair. The entire process felt personalised in a way that I have not experienced before with any of the high street chains, and your patience and experience were invaluable.

 

I shall certainly be recommending your services to friends and hope that you can use this testimonial (alongside others that you have no doubt received) as part of your marketing activities.

 

Thanks again. With best wishes,

Raj

Buying glasses at the Specs Factory is great fun. They are all very knowledgeable, technically confident and more than anything, will tell you the truth about how glasses look on. (Key point if you are on your own, with no friend or partner to advise you). I have been very satisfied with both the service and the advice, and have bought several pairs of glasses there. I will go back. Price wise they are very competitive. I recommend The Specs Factory highly.

Many thanks

 

Robin

Just like to say, got good service, prices right, polite, mannerful help,would return when needed.

C Barnes

I went to the Specs Factory having been put off by the “hard sell” and high prices of Vision Express. What a contrast. The eye test was thorough, and the staff (Tim and Andy) were really friendly and helpful. Oh, and the prices were lower than Vision Express too!

Andy Honey

Choosing new glasses has always been a problem for my wife Irene as she has been wearing glasses since the age of 14 and I have been wearing reading glasses for about 15 years. My daughter noticed your shop whilst travelling to St Albans as our granddaughter has just started school there. We had nothing to lose – a day out in St Albans. What a relaxing and caring experience buying new glasses this time. Would recommend Eileen and Tim to anyone. They treated us like individuals caring for our needs and not just routine customers and expecting a sale.

Thank you

Valentine and Irene Soares

Thank you very much for my new glasses. Eileen was very helpful and I am wearing them happily.  I usually hate any new glasses but these are very good.

Jane Kelsall

I first visited the Specs factory about 2 years ago and have just been back again for new glasses and contact lenses. The whole team have provided a friendly personal and professional service, with particular thanks to Eileen for help choosing new frames and Orla for her patience and perseverance in finding the right lenses to suit my problematic vision! I recommend them without reservation.

Cathy Kerr

Thanks again for the speedy and professional service which I frequently recommend to others.  I’m amazed at the value that you offer compared to larger chains of opticians.  It gives a real insight into the huge margins that they add to their products.  I also like the way that you don’t just hand the glasses over.  You set up a barricade between the customer and the door and check that everything is straight and correctly fitted before you let the customer leave.  That’s great service.

Hamish Thompson

What can I say ? Thanks very much. The glasses are excellent. Thanks to Orla for spotting my reading prescription was too strong, it was the most thorough and careful eye exam I’ve ever had. The complimentary adjustments are a lovely touch. I must pop in again now I’ve had them for a couple of months. Top service and expertise and two new pairs over £200 cheaper than the last ones from my old optician. Many thanks. You’re my new optician !
All the best

Ian Hammond – St Albans

Having just bought new glasses and sunglasses I am delighted with the outcome. I found the cost was much cheaper than other opticians and the quality is superb.
The service is friendly and efficient and the choice of frames is extensive. I will be recommending Specs Outlet to my family and friends.

R Hughes – St Albans

I had spent 2 days hunting around for a pair of glasses I was happy with, and didn’t receive service any where near as good as at the Specs Factory Outlet. Thank you for the wonderful service, great range, and amazing prices. Everyone knew what they were talking about, and I immediately knew that I would be buying from this shop. I have now received my new glasses and I love them. If only I’d found you sooner, I could have avoided years of bad service and ill fitting glasses! I wear my glasses all the time and I’ll certainly be coming back for my next pair.

Thank you.

Tina Costin
Hemel Hempstead

I recently purchased some glasses from the Specs Factory Outlet and the service I received was excellent and range of glasses were exceptional. Not only were the staff informative, friendly and helpful, they clearly had knowledge of the range of glasses in store, and made recommendations of different options to try, and importantly they were honest when frames didn’t suit me.
Thanks so much for all your help and I love my new glasses! :-)

H Jennings

Just a note to say how pleased I am with the service I received from Eileen today and I’m over the moon with my beautiful new glasses!

I’ve been a couple of times to a well known high street opticians and was never particularly impressed by the service I received, finding the staff quite indifferent and vague in giving opinions on how things look.. Doesn’t fill you with confidence for buying something that’s on your face everyday!

I’d seen a pair of beautiful frames a couple of months ago and was sure they’d be sold but Eileen found them for me & gave me an honest, straight forward opinion on them and a pair I’d already bought that I was having doubts about. Was so refreshing to feel you could fully trust someone who is in a sales position.

Would fully recommend a visit to this store. The selection is extensive, the prices are great value but most importantly the staff care about you, are warm & friendly and treat you like a VIP!

I’ll be back!

Amy – St Albans

The Specs Factory in St Albans delivers exemplary service.

 

My wife and I have used them since they opened four years ago, and would not dream of going elsewhere. Not only are the prices very competitive, they sell quality products at reasonable prices. Unlike many High Street competitors, they do not try and market an inferior product (which may not be suitable for you), just to get the sale!

 

They are very open about the quality of their products, and the eye test service they now offer in store makes the whole process of making sure you have the correct eyewear easy. Any difficulties you may have with fine tuning the fitting or maintaining your glasses in terms of position and shape is carried out free of charge, in comfortable surroundings, where attention to detail is held as being paramount. Nothing is ever too much trouble.

 

Thank you Tim, Andy and Eileen for providing excellent products and excellent service

 

John & Tracey Pooley

I lost my only pair of glasses on a Friday night. So I called in at Specs Factory on Saturday afternoon and by Wednesday morning I had a new pair and a free spare pair (for next time I lose the main ones) all for an incredibly low price. First class customer service at bargain prices. I would highly recommend you shop there.

Martin

St. Albans

Was told about Specs Factory by my daughter. This was the best opticians I have been too . I felt relaxed by the optician while having my eyes tested, she explained everything step by step. The service was fantastic they took time to help you choose your glasses and gave honest opinions as to whether the glasses suited you. Would recommend them to anyone wanting new glasses. Well done to Tim and your very friendly staff.

Deborah Ashcroft – St Albans

I literally stumbled across the Specs Factory shop and I’m so glad I did. Having always returned to the same optician for continuity (due to a slightly peculiar prescription!) not always for the service and after a quote out of my league for new glasses I knew I had to shop around & that is where Tim came in & I looked no further. For the time taken in advising, helping me choose the right frames, re-checking when I was struggling with my new varifocals and reassurance that what I was experiencing was adjustment. Thank you for such great service & making me feel that I really could come back as many times as needed to get it right – of course I haven’t needed to but this is now where my loyalty lies.

Mrs L Brown

I’ve been impressed with the friendly and honest service I’ve received from Tim and his team. I bought 3 sets of specs from them and keep coming back as I know I get treated well. And of course the prices are great too!

J Youngs

Having become disappointed with the service offered by my optician. I decided to patronise The Specs Factory. The help and advice I have received there together with the  infinite patience and kindness  of all the staff has been brilliant and I am very grateful.

R Hughes, Harpenden

I have always hated buying glasses. The knowledgeable Eileen and Tim
both make it a positive and efficient experience. I’ve got good
value, great quality specs that suit me. Where have they been all my
myopic life?

Mr Harvey

Very helpful, great service and good price too. What can be better.
Many thanks ;o)

Mr Goller

Specs Factory has been exceptionally helpful in taking care of my family’s eyes. Nothing is too much trouble for the optician who went to great lengths to ensure that all the problems were resolved. In addition, the rest of the staff are all unfailing patient, friendly and professional and I heartily recommend this service.

Heather Foxton

I tried a few opticians in st albans but I have always felt like I was paying too much for glasses I only wore for driving so decided it was time to shop around. I was surprised by the difference in price but also a little dubious as I’d bought bad glasses before. The staff made me feel very assured and seemed very knowledgeable so I went ahead with it and am so happy with the result. Thank you for all your help.

Audrey Woods

I have always found your service very satisfactory and professional.

Diana

The service was second to none and every effort was made to keep me informed of progress of my glasses and he even ordered a pair of specs that weren’t stocked but I had seen in another outlet. He procured these for me at a discount price  much lower than the outlet I had seen them in. Nothing was too much trouble.

Kika

Very thorough test and friendly staff. Very helpful. Will be back.

David Chisholm

Was recommended by a friend and wasn’t disappointed. I took my prescription in and they put new lenses into my favourite glasses. Saved me lots of money. Thank you

Mrs J Sharpe

The optician was very helpful and professional when I took my son in to have his eye test. Great selection of glasses to choose from and very helpful staff.

Sandra Milnthorpe

Very happy with my new glasses thank you

Denise Havers

I went in on a cold Thursday morning and the staff were very friendly and even made me a coffee while I chose my specs. I was left alone to choose at first but Tim was very helpful with all my questions. When I went to collect my glasses everything seemed weird (I had never had varifocals before) but I was reassured by the advice I was given and told that I had time to try them out. It really didn’t take long to get used to and I’m so happy I made the leap. Thanks for all your help!

Brian Long

Submit a Testimonial

* indicates required field