Testimonials

Testimonials

I went in on a cold Thursday morning and the staff were very friendly and even made me a coffee while I chose my specs. I was left alone to choose at first but Tim was very helpful with all my questions. When I went to collect my glasses everything seemed weird (I had never had varifocals before) but I was reassured by the advice I was given and told that I had time to try them out. It really didn’t take long to get used to and I’m so happy I made the leap. Thanks for all your help!

Brian Long

Specs Factory has been exceptionally helpful in taking care of my family’s eyes. Nothing is too much trouble for the optician who went to great lengths to ensure that all the problems were resolved. In addition, the rest of the staff are all unfailingly patient, friendly and professional and I heartily recommend this service.

Heather Foxton

I tried a few opticians in St Albans but I have always felt like I was paying too much for glasses I only wore for driving so decided it was time to shop around. I was surprised by the difference in price but also a little dubious as I’d bought bad glasses before. The staff made me feel very assured and seemed very knowledgeable so I went ahead with it and am so happy with the result. Thank you for all your help.

Audrey Woods

Having become disappointed with the service offered by my optician. I decided to patronise The Specs Factory. The help and advice I have received there together with the  infinite patience and kindness  of all the staff has been brilliant and I am very grateful.

Rosalind Hughes

I literally stumbled across the Specs Factory shop and I’m so glad I did. Having always returned to the same optician for continuity (due to a slightly peculiar prescription!) not always for the service and after a quote out of my league for new glasses I knew I had to shop around & that is where Tim came in & I looked no further. For the time taken in advising, helping me choose the right frames, re-checking when I was struggling with my new varifocals and reassurance that what I was experiencing was adjustment. Thank you for such great service & making me feel that I really could come back as many times as needed to get it right – of course I haven’t needed to but this is now where my loyalty lies.

Mrs L Brown

Was told about Specs Factory by my daughter. This was the best opticians I have been too . I felt relaxed by the optician while having my eyes tested, she explained everything step by step. The service was fantastic they took time to help you choose your glasses and gave honest opinions as to whether the glasses suited you. Would recommend them to anyone wanting new glasses. Well done to Tim and your very friendly staff.

Deborah Ashcroft

I lost my only pair of glasses on a Friday night. So I called in at Specs Factory on Saturday afternoon and by Wednesday morning I had a new pair and a free spare pair (for next time I lose the main ones) all for an incredibly low price. First class customer service at bargain prices. I would highly recommend you shop there.

Martin

What can I say? Thanks very much. The glasses are excellent. Thanks to Orla for spotting my reading prescription was too strong, it was the most thorough and careful eye exam I’ve ever had. The complimentary adjustments are a lovely touch. I must pop in again now I’ve had them for a couple of months. Top service and expertise and two new pairs over £200 cheaper than the last ones from my old optician. Many thanks. You’re my new optician!
All the best

Ian Hammond